Team-Based Problem Solving Workshop

By the end of this workshop, participants will have gained greater confidence and competence in problem solving skills and techniques. Two-thirds of workshop time will be spent hands-on doing practical work; by the end of the workshop, participants will be able to:

1. Apply a disciplined, fact-based approach to problem solving.
2. Recite the 4 Phases of problem solving methodology and the steps involved in each Phase.
3. Differentiate between a symptom and root cause.
4. Develop robust problem statements based on facts.
5. Describe the 10 common pitfalls in problem solving.
6. Develop and test solutions.
7. Use at least 5 ways to make decisions.
8. Identify the significance of proper sponsorship for problem solving teams.

Delivery Options

* Ideally 2 to 2.5 days in length – one and one-half day, then one day with up to two weeks in between. Requires participants to come with real business issues to solve. Ideal for teams to attend together.

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