Interpersonal Effectiveness

Define personal communication filters and filters of choice.
Learn basic communication theory and apply a practical communication model.
Define active listening and use active listening during practice and real application.
Communicate using “I-messages.”
Understand and utilize 3 types of feedback.
Describe characteristics of useful feedback and the rules of engagement when giving or receiving feedback.
Recite the 4 conflict positions and their significance and recognize the steps to conflict resolution.
Practice and apply the four step approach to more effective communication.

Delivery Options

* Delivered in one and two day workshops. Ideal for teams to attend…