If there is one motto we live by, it is this: Do good work, always. This is the core driver behind our high customer retention rate and the fact that more than 90% of our new projects come from repeat and referral business. Here's a sampling of what our customers have said about our organization design and business transformation work.
“They are true consultants - they don’t give clients what they think they want; they give them the right outcome. The team is open, honest, candid, trustworthy, and professional. They have integrity."
-VP Operations, BAE Systems, Platform Solutions |
"The value they brought to us was immediately apparent – in the language they used and in the process of driving business results."
-VP, American Express |
“I have worked with many a consultant in my day [30+ year career-path], and most never do half of what they say they can do but you guys did everything you said you would do and more! That's only happened with one other consultant in my career. Well done."
-VP/General Manager, BAE Systems |
“They brought interaction to the group, which was good, as well as the interplay between the excellent consulting team who were able to bring plenty of practical experience as well as theory."
-HR Professional, Nestle UK |
“Exceeded objectives, gave fantastic resources. The consulting team was fantastic."
-HR Business Partner, Nestle |
“They are one of the few firms who can take theory and bring it down to practical application and can bring it back up, offering empirical evidence for why we should do it. They establish credibility quickly."
-VP, Thomson |
“We were concerned about cultural differences. Although we are a global company there are differences in how the Brits do business vs. how it is done in the US. I wondered if they would be a good fit and they were. It went great."
-Executive, BAE Systems, Naval |
“Many thanks to the consulting team for their availability, energy, credibility and professionalism in moderating, stimulating, answering, debating, involving all, always clarifying the progress to be made."
-HR Business Partner, Nestle, Russian Market |
“One of the finest professional firms I have come across in my 20 years of work. Their work for NUK&I has been considered the best HR training and development most of my people have had during their careers. The team has always been fair, direct, honest, and created a special bond with a number of my key staff. I could not recommend them more highly."
-CHRO, Nestle UK |
“They provided us the benefit of experience in other industries without taking a cookie-cutter (it worked for them, it will work for you) approach to our business."
-VP, American Express |
“The greatest benefit we realized was our interdependence on each other we have a better understanding of how others work and how our own work affects them."
-Bureau Chief, Maricopa County |
“We needed to improve customer service, increase phone rep empowerment and improve performance."
-Director, American Express |
“Our company was spun off from the parent and we needed to decide who we wanted to help build a framework for the new company."
-Executive, 3M |
“I've now talked with my Management Board with some knowledge and passion about the impact of a significantly changed strategy and obtained a half day session to begin engaging them with the consequences of the change and the appropriate organization design steps."
-HR Professional, Nestle |
“This was the best, most productive planning session we have had since we started doing these 4 or 5 years back."
-General Manager, BAE Systems Inc., Land and Armaments |
“We all had a common concern for the future of the company that wasn't being expressed. We were able to acknowledge that concern and create awareness that we were doing something proactive about it."
-Executive, 3M |
“I now have increased my knowledge of theoretical and practical application of Organizational Design methodology. They have developed a common internal language, raising my game and credibility as an internal consultant."
-HR Professional, Nestle-UK |
“The wisdom that will have most lasting impression is: Design for culture you want, or get what you get. It’s a good point to consider when under pressure to deliver quickly."
-HR Business Partner, British Airways |
“Through the workshop I have acquired a practical and appropriate toolset with which to consult with my clients on organization design and change."
-HR Business Partner, BAE Systems-UK |
“They have been able to accomplish in five days, what we have been trying to do for 2 years -Sr. Process Engineer and Executive, BAE Systems, Platform Solutions, (on the final day of an accelerated business integration and redesign event)" |
“At last a training course without slides!!!"
-HR Business Partner, Nestle, Global Market |
“This training will have significant impact on increasing quality, productivity, employee satisfaction, customer satisfaction, and decreasing [both] cycle time and risk."
-Senior HR Business Partner, BAE Systems, Inc. |
“I would recommend them to others because my experience as a part of the Organization Design and Change Workshop clarified and broadened my view on the HR BP's role and potential added value to the entire organization. It provided me with concrete tools and a clear path to actions post-course. It was also enriching thanks to their incorporation of different "languages" and purposeful representation from multiple markets and industries."
-HR Business Partner, Nestle, Global Market |
“The changes made continue to build positive momentum towards delivering significant positive results including: In 2005/06 PFW achieved 7% growth, 16% improvement in operational efficiency and a profit of £5m. In 2006/07 PFW again achieved growth of 8% over 05-06 and made a £17m profit."
-GM and Internal OD Professional, ParcelForce Worldwide |
“We started in the bottom 20% in employee satisfaction. For the last three years, we are in the top 5%and we have the lowest employee attrition. In addition, we exceeded our Customer Satisfaction measures for all of our market segments with double digit improvement."
-Business Leader, American Express |
“Applying ON THE MARK's ACR methodology resulted in the smoothest technology integration we have ever experienced. It was by far the quickest and most exciting -- allowing the department to immediately adopt the technology - with no loss of production."
-Sales Director and Implementation Sponsor, American Express |
“We particularly enjoyed the dynamic learning environment they created. The way in which you related the theory to our 'real' case study and facilitated the discussion allowed us to translate the theory into practice. We are very pleased with our easy to understand tool kit, which gives us a common platform to work from for our Organization Design work going forward."
-Director, Trelleborg Offshore |